Refund & Return Policy
For the safety and hygiene of our customers, we follow a strict return policy for intimate apparel/lingerie. We prioritize your health and confidence above all else.
Inspection Upon Delivery
We offer a 'Try Before You Buy' service. You are encouraged to open the package and inspect the materials, quality, and size while the courier waits (5-10 minutes). If you are not satisfied for any reason, you can return them instantly with the courier without paying anything.
No Returns After Delivery
Once you have accepted the package and the courier has left, we cannot accept returns or exchanges. This strict policy ensures that every item you receive from Luravie is 100% new, unworn, and untouched by previous customers.
Manufacturing Defects
In the rare case of a manufacturing defect discovered after delivery, please contact our support team within 24 hours of receiving your order, and we will arrange a replacement immediately.
This policy guarantees that every piece you buy from us is fresh and hygienic.
✨ Luravie – Hygiene & Quality Guaranteed